PRIVACY & DATA CONTROLS
Privacy Notice
Tend is built to remember your home without turning your home into an advertising profile. This notice explains what we handle, why, and how you can control it.
1. Scope
This notice applies to Tend's United States websites, mobile applications, account workspace, subscribed calendar, support channels, and related services (the “Services”). Third-party services such as Apple, Google, calendar providers, and linked websites have their own privacy practices.
Tend is intended for adults in the United States and is not directed to children under 13. You must be at least 18, or the age of legal majority where you live, to create an account.
2. Information we handle
| Category | Examples | Purpose |
|---|---|---|
| Account information | Email, name, account identifier, verification status | Create, verify, secure, and support an account |
| Home profile | Home name, location you enter, climate, construction details, and selected systems | Personalize a maintenance plan and organize the workspace |
| Home care content | Assets, appliances, labels, model and serial numbers, maintenance tasks, completion history, and notes | Provide the home record, care plan, and reminders you request |
| Uploaded records | Photos, receipts, manuals, warranties, PDFs, filenames, document text, and record metadata | Store and display records you choose to save and, when you request paid document reading, suggest asset details for your review |
| Calendar information | Calendar name, task names and dates, private feed identifier | Provide an updating calendar subscription you enable |
| Shared home-file snapshots | Asset details, task history, record names, broad state-level location, creation time, expiration time, and a random private-link identifier | Provide the read-only, time-limited home or property view you choose to share |
| Support and feedback | Your message, account email, and the screen from which it was sent | Respond, troubleshoot, and improve Tend |
| Optional launch updates | Email address, interest category (One home plus, business, or mobile app), and submission date | Send the relevant availability update and understand which options people want |
| Subscription information | Plan, status, purchase date, and transaction reference supplied by an app store or payment provider | Provide paid features, prevent fraud, and keep required financial records |
| Technical and security data | Request time, route, status, request ID, app version, generalized device information, and high-level error type | Operate, protect, debug, and prevent abuse of the Services |
| Optional website analytics | Random browser ID, public page path, visit time, and “Start free” click | Count page views and sign-up interest, and estimate returning visitors when you allow analytics |
Passwords and verification codes
Passwords and verification or recovery codes travel over encrypted connections to our authentication provider. Tend's application database does not store your password. Supported mobile apps store session credentials in protected device credential storage; the web app uses browser session storage.
Location and device permissions
Tend currently uses location text you enter rather than precise GPS location. If you allow notifications, your device schedules and delivers local reminders. Tend does not currently upload contacts or use advertising identifiers.
3. Guest mode
Guest information stays in storage controlled by your device or browser unless you choose to create an account and migrate it. Tend cannot sync, recover, or remotely delete guest-only information. It may be lost if you uninstall the app, clear site or app storage, lose the device, or move to another device.
4. Cookies, browser storage, and analytics
Tend does not use advertising cookies, cross-site tracking pixels, or a third-party website analytics service. The web app uses browser session storage to keep you signed in during the current browser session and local storage to remember guest information and an enabled calendar subscription. These technologies provide features you request.
When you start saving a reviewed receipt or manual import, Tend keeps a temporary recovery copy of that source document, the reviewed fields, and request identifiers on your device or in browser IndexedDB, scoped to your account and selected home. The draft can be resumed for seven days. Completing or discarding it, signing out on that device, or clearing app/site data removes the local copy; an expired draft is removed when you next open that home’s scanner. Clearing storage or uninstalling may make recovery unavailable. These drafts are not used for analytics or advertising.
Optional first-party website analytics run only after you choose “Allow analytics.” We then store a random ID in your browser for up to 90 days and send that ID, the public page path, visit time, and whether you clicked “Start free” to Tend. We store a one-way hash of the ID with each visit or click; we do not send query strings, account details, home information, advertising identifiers, or the page you came from. We use these records to count page views and sign-up interest and estimate how many consenting visitors return on later days. The figures exclude people who decline analytics and may miss visits blocked by the browser or network.
If you submit a “Notify me” form, we store your email and the option you selected separately from optional analytics. We use it for an update about that plan or app launch and to count interest by category. Submitting the form does not create an account or enable analytics. You can ask us to remove your address at info@tendyourhouse.com.
You can decline or change your choice through “Analytics choices” in the website footer. Declining removes Tend's analytics ID from that browser and stops new analytics requests. It does not immediately remove already collected visit records, which expire after 90 days; contact us to make a privacy request. The choice itself remains in browser storage so we remember your preference. Clearing site storage resets it. Blocking required storage may prevent sign-in, guest mode, or calendar features from working. Our infrastructure providers may use necessary security or routing technologies when they deliver the site.
5. How we use information
- Provide, personalize, secure, and support the Services you request.
- Authenticate accounts, sync data, store records, and recover account access.
- Generate maintenance suggestions from details you choose to provide.
- Read a receipt, manual, warranty page, or appliance label when you request document-to-inventory suggestions; you review the result before anything is added to your inventory.
- Schedule reminders and maintain calendar subscriptions you enable.
- Create a read-only, expiring home-file snapshot when you request a private sharing link.
- Send verification, security, support, and material service messages.
- Diagnose errors, prevent abuse, comply with law, and establish or defend legal claims.
- Improve Tend using feedback and information that has been aggregated or de-identified.
6. When information is disclosed
We disclose information only to service providers working for Tend; at your direction; when reasonably necessary for law, safety, security, or legal claims; or as part of a protected financing, merger, acquisition, reorganization, bankruptcy, or asset sale. Our principal cloud and authentication provider is Amazon Web Services. Google Workspace delivers messages sent to our support inbox. Apple and Google may separately handle app distribution, purchases, calendars, or device information under their own notices.
If you buy or restore a mobile subscription, Apple or Google processes the payment and gives our subscription service provider, RevenueCat, the store transaction and subscription details needed to determine access. Tend identifies the RevenueCat customer with the same random account identifier used to isolate your Tend workspace; we do not send RevenueCat your account email, home profile, assets, records, uploaded documents, or street address. RevenueCat returns entitlement, product, renewal, cancellation, refund, and related store/device details to Tend. Tend does not receive your full payment-card number.
When you request paid document reading, the selected page is sent to Amazon Web Services' document-text service to return text and structured receipt fields to Tend. Tend uses that response only to prepare suggestions for your review. The source is saved to your Tend records only when you choose to save it.
When you use in-app feedback while signed in, Tend stores the message with your account email and the screen you were viewing, then routes a copy through our cloud notification service to our support inbox so we can read and respond to it. If that delivery is unavailable, the authenticated in-app record remains available to Tend.
Private calendar links
An updating Tend calendar uses a long, unguessable link. Anyone who obtains it can read the task names and dates in that feed. Keep it private and revoke it in Tend if it is exposed. Revocation cannot erase event copies already retained by a calendar application or another person.
Private shared home-file links
When you create a private home-file link, Tend saves a read-only snapshot containing the selected property’s asset details, included task history, and record names. It does not include your account email, street address, or uploaded file contents. Anyone who obtains the long, unguessable link can view that snapshot until it expires or you revoke it. Revocation cannot erase copies another person already saved or printed.
7. Retention and deletion
We keep information only as long as reasonably needed for the purposes above, unless law, security, dispute resolution, or a narrow legal hold requires longer. Our standard schedule is:
| Information | Standard period |
|---|---|
| Guest information | On your device or browser until you delete it, clear storage, migrate it, or uninstall the app |
| Unverified registration | Seven days after account creation if email verification is not completed |
| Active account and workspace | While active and until you delete content or the account |
| Deleted account, record, file, or active calendar feed | Removed from active systems immediately or normally within 24 hours; residual encrypted backup copies, if present, expire within 30 days |
| Support and feedback | The account-linked in-app record is removed with account deletion. Copies delivered to our support inbox and related correspondence are kept for up to 24 months after submission or closure, unless deleted sooner or needed for a documented legal or security matter. |
| Routine application and security logs | 90 days |
| Document-reading usage record | 30 days; limited to account identifier, request time, and document category rather than the document or extracted text |
| Shared home-file snapshot | Until its selected expiration, no more than 30 days; revocation or account deletion removes it from active systems sooner |
| Optional website analytics visit records | 90 days, followed by automatic expiry processing; the browser ID also rotates after 90 days |
| Optional launch-update requests | Up to 24 months after submission, or sooner if you ask us to remove your address |
| Verified security or abuse incident records | Up to seven years when reasonably necessary to document and defend the incident |
| Subscription, transaction, tax, and accounting records | Up to seven years or the period law requires |
| Privacy and deletion request receipt | 24 months after completion, limited to request and completion details rather than deleted home content |
We do not restore deleted information from backup for ordinary use. If disaster recovery requires a restoration, deletion markers must be reapplied before the system returns to normal operation. Lawfully de-identified information may remain when it can no longer reasonably identify you.
Deleting a Tend account also requests deletion of the linked RevenueCat customer record when subscription services are active. Apple or Google may retain purchase, tax, refund, and subscription records under their own policies and legal duties. Account deletion does not cancel an app-store subscription; cancel it through the store account used to purchase.
8. Your choices and privacy rights
Account holders can view their home information, edit it where their plan permits, export structured workspace data for every property, download uploaded records separately, delete individual records where their plan permits, revoke a calendar feed or shared home-file link, and permanently delete the account and associated cloud data. Depending on where you live, law may also provide rights to access, correct, delete, or obtain a copy of information and to appeal a denied request.
To submit a privacy request, use Tend's signed-in feedback control with the subject “Privacy Request” or contact info@tendyourhouse.com. We may verify control of the account and may deny or limit a request where law permits. Tend will not discriminate against you for exercising a privacy right.
9. Security
Safeguards include encrypted network connections, encrypted cloud storage, private file buckets, account-scoped authorization, short-lived access tokens, and protected mobile credential storage. No storage or transmission method is completely secure, and we cannot guarantee absolute security. Use a strong unique password, protect your devices and private calendar or home-file links, and report suspected unauthorized access promptly.
10. United States processing
Tend is based in the United States, and information may be processed and stored in the United States. We will add required disclosures and safeguards before offering the Services in another country.
11. Changes to this notice
We may update this notice as Tend changes. We will post the revision with a new effective date and provide additional notice or request consent when law requires it.
12. Contact
Tend Technologies LLC
Virginia, United States
info@tendyourhouse.com
If we deny a privacy request and your state provides an appeal right, reply with the subject “Privacy Appeal.” We will explain the result and any right to contact your state regulator.